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Still, we do have to give them credit for offering a phone number, as some brokerages do not even offer that. Overall, there is significant room for improvement when it comes to Webull customer support. There wasn’t even a way to leave a message for customer service to call back. We gave up after 60 minutes because that seems about the maximum amount of time any one person would wait for customer service.
#Em client support phone number full#
We opted for the “general information” extension.Īnd then, we waited a full hour for someone to pick up without success. Then, Webull offered us a few extension numbers to key in for specific topic such as banking and account info. We were greeted by an automated message urging us to just go to their website to find answers to our questions. We did a test run and called the 1-888 number on a weekday afternoon. You won’t find any promises about when you can expect to see a reply to your email. There’s also this disclaimer: “System response and account access time may vary due to a variety of factors, including trading volumes, market conditions, system performance and other factors.” On the Webull site under contact us, you will find the following statement: “Our customer service reps are ready 24/7 to help guide you through our multiple platforms and answer all your questions!”Īs expected, they list their email info first ( ) but after that, you will find their toll-free phone number (1-88).
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